Whatever brings you to Royal Cornwall Hospitals, and however long your stay, we want you to feel as comfortable as possible. This section has been specially written to answer your questions and help settle you in to the ward. It will tell you everything you need to know about the hospitals, our care promise to you, your stay, our services, and going home.

You might be given other information on your ward that’s more to do with your particular condition or treatment. If you have any other questions or need anything to make your stay more comfortable, please feel free to ask anyone, healthcare assistants, therapists, nurses or doctors.

Updating your personal information

Before coming to hospital as a patient, please update the information we hold about you via this link –, or using the QR code below.  We will ensure your information is processed in line with UK Data Protection laws.

Our care promise

The way you are looked after in hospital is our key priority. This is so important to us that we have a whole section dedicated to our promises and how you can expect to be treated.

We have a set of values that act as our guiding principles to make sure we deliver the best possible care for every single patient. We strive to deliver inclusive health services for all, in a dignified and respectful way. We are also committed to providing every patient with same­ sex sleeping bays, bathrooms and toilet facilities.

These principles and policies put our patients at the heart of everything we do and help us provide you with high quality, safe and effective care and treatment.

The following sections detail what happens at every stage of your stay with us.

Personal belongings while you’re in hospital

When you’re admitted, it’s a good idea to ask a friend or relative to take home anything you won’t need while you’re here, and, because wards can be very busy, do take special care of things like glasses, hearing­ aids and dentures.

You’ll also need to make your own arrangements for clothes and laundry, and bear in mind we can only be responsible for property which is handed in for safe keeping.

Information about your stay

Before your stay

Information prior to your stay, including what to bring with you, what happens when you arrive, and more.

During your stay

Information about your stay, including personal belongings, your safety and treatment, Wi-Fi and more.

Going home

Information about going home after a stay in hospital, including travel, discharge information, and more.

You can also find directions, maps and information about parking and facilities at each of our hospitals on these pages:

Page last reviewed: 27 April 2023

Alert: Essential maintenance

This site will be unavailable for a period of 15-30 minutes on Monday 12th June 2023, between the hours of 7.30PM to 11.30PM

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