Privacy Policy

This Privacy Policy describes the policies of Royal Cornwall Hospitals NHS Trust, Treliske, Truro, Cornwall, TR1 3LJ, United Kingdom on the collection, use and disclosure of your information that we collect when you use our website ( https://royalcornwallhospitals.nhs.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Please be aware that this page only covers this website. For more information about the data we collect as an organisation, please see our Data Protection page.

How we collect your information

We collect/receive information about you in the following manner:

  1. When a user fills out a form or otherwise submits personal information
  2. From public sources

What information do we collect about you?

Form data

We may collect the following information via any of the site’s input forms:

  • Your name and job title
  • Contact information including email address and telephone
  • Your address and postcode

Any email address data collected is never passed on to any third parties. If you do not wish to receive email newsletters from ourselves, please leave the “subscribe” option un-ticked when submitting any contact forms.

How we use your information

We will use the information that we collect about you for the following purposes:

  1. Improving this website
  2. Ensure we know how you prefer to be contacted.
  3. Provide you with the services or information you have requested.
  4. With your consent we will send you occasional information on the work of the Trust or send information about events.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Your rights

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, do not tick the box to indicate that you want your email address to be used by for email marketing purposes
  • If you have previously agreed to us using your personal information for email marketing purposes, you may change your mind at any time by writing to the address given below or by emailing us
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can email us at rcht.webteam@nhs.net. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third-party links and use of your information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this policy

We may change this Privacy Policy from time to time. We therefore encourage you to periodically review this webpage in case of any changes.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email us at rcht.webteam@nhs.net. We will address your concerns in accordance with applicable law.

The appointed Data Protection Officer for the Royal Cornwall Hospitals NHS Trust is Mr Mark Scallan. PC.dp. PC.foi.

Page last reviewed: 16 May 2023

Alert: Essential maintenance

This site will be unavailable for a period of 15-30 minutes on Monday 12th June 2023, between the hours of 7.30PM to 11.30PM

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