The Urgent Treatment Centre at West Cornwall Hospital in Penzance is open from 8am to midnight for people needing urgent medical care for injuries and conditions such as minor burns and scalds, simple fractures to the arms and legs, cuts, urinary infections and minor falls.
West Cornwall Hospital is in Penzance and provides a wide range of healthcare services including:
- Urgent Treatment Centre
- two medical wards
- day case surgery
- x-ray facilities
- a renal unit
- a treatment centre and outpatient clinics for a wide range of conditions including eyes, ears, bones, liver, lungs, veins and heart.
Please see below for a full list of parking, facilities and available services and speak to your GP or hospital clinician about choosing West Cornwall Hospital for your care.
Please remember, all of our hospital sites are smoke-free. This includes outside and in the car parks.
Site access and parking restrictions
In January 2024, work starts at West Cornwall Hospital to build a new Outpatient block to the front (left) of the main entrance. This is due to complete at the end of March 2025. Access will be provided via the main entrance throughout the build, however all parking, accept accessible parking, will be suspended during construction.
Regular parking will be available at St Erbyn’s car park, about 150 m down the road from the hospital entrance. Accessible parking at the back of the hospital (by the current Outpatient Department) will be maintained.
Latest visiting information
Updating your personal information
Before coming to hospital as a patient, please update the information we hold about you via this link – https://forms.office.com/r/YJD9z62gLX, or using the QR code below. We will ensure your information is processed in line with UK Data Protection laws.
- Telephone: 01736 874000
- Address: West Cornwall Hospital, St Clare St, Penzance, TR18 2PF
Get directions to the hospital
Car parking and public transport
Parking at West Cornwall Hospital
The main car park is in front of the hospital main entrance off Penalverne Drive. There are Blue Badge spaces and dropping off points right outside the entrance.
It is a pay and display car park, run by Saba UK.
They can be contacted on 01872 272834.
Parking spaces are limited, so please bear in mind you may not find a space quickly. Remember to make a note of what time your ticket expires and, of course, only use a disabled space if you’re displaying a Blue Badge.
Parking costs at West Cornwall Hospital:
Up to 1 hour: £1.00
Up to 2 hours: £2.00
Up to 3 hours: £3.00
Up to 4 hours: £4.00
Up to 5 hours: £5.00
Up to 24 hours: £10.00
Free parking for Blue Badge
Free parking for Blue Badge holders and frequent attenders
- Blue badge holders need only display a valid blue badge.
- People who frequently attend outpatient appointments (at least 3 times a month for at least 3 months) will still need to obtain a Pay & Display ticket. This cost can then be recovered from the General Office if ‘frequent attender’ criteria is satisfied. This is in addition to the free parking currently offered by the patient departmental permit scheme.
Concessionary tickets for long-term patients and visitors:
5-day tickets: £18.90
7-day tickets: £26.92
Monthly tickets: £43.13
(If you need to buy a concessionary long-term ticket, you’ll need to ask the ward or department you are visiting for a form.)
It’s not a bad idea to think of alternative transport if you can; for public transport information, you can call Traveline on 0871 200 22 33.
Help with travel and parking expenses
If you need help getting to the hospital, there are several community transport schemes that could help. If you receive Income Support or other benefits, you might also be able to reclaim your travel and parking expenses; visit our ‘Practical help and advice‘ page for more information.
Facilities at West Cornwall Hospital
West Cornwall Hospital pharmacy provides a clinical service for inpatients at the hospital.
There are a limited number of portable TVs available on the wards, as well as the day rooms for patients and visitors.
West Cornwall Hospital has a payphone available in the main reception area.
Laptops, mobile phones and other electronic devices
You can use these in the hospitals, however they can be disruptive for other patients on the wards so we ask that you are respectful, use headphones if possible and switch them off if a member of staff asks you to.
They can sometimes interfere with medical equipment, so if you are asked to switch them off by one of our staff, please do so straight away.
There is free Wi-Fi available throughout West Cornwall Hospital.
To connect to Wi-Fi
The Wi-Fi network is called NHS-Wi-Fi. It is an open network and you don’t need a password. To get access, connect to the network in the usual way and a short registration form should pop up automatically. Your device will then stay connected for 24 hours, after which you’ll need to reconnect by filling out the form again.
Dining rooms, cafés and shops
The Coffee POD is in the main reception at West Cornwall Hospital and sells Teas, Coffees, light snacks, refreshments, sandwiches and salads pots. 9.00am to 4.00pm Monday to Friday. There are also a variety of vending machines on site serving hot and cold snacks and drinks 24-hours a day.
The League of Friends trolley shop regularly visits the wards.
Don’t forget to ask your doctor or nurse for advise if you’re on a special diet and thinking of using the dining room.
The General Office provides a front-line cash service and a point of contact for patients who are eligible to claim travel expenses for hospital appointments.
What we do at the General Office:
- Help patients that qualify for travel reimbursements. We can advise whether patients are in receipt of the relevant benefits and provide advice on the methods of transport that can be reimbursed in full.
- Receive payments for invoices and donations to any of the hospital’s wards or departments.
- Accept donations to the Royal Cornwall Hospitals NHS Trust Charitable Fund
- We encourage patients to leave valuable items and large sums of cash at home, but if this isn’t possible, we can keep patient’s cash and valuables safe and secure.
- Receive lost property items (we’ll keep them for three months)
- Provide travel information on how to get to your hospital appointment
The UTC at WCH is open from 8am to 9pm
Main Reception at West Cornwall Hospital
Page last reviewed: 30 October 2023